Collection and delivery
Airport collection is usually from the appropriate fleet operator’s facility. Otherwise the driver will be met at the airport with the vehicle, or courtesy transport will be provided.

Local Charges and Deposits
A credit card authorisation is required at the commencement of the rental period as a refundable deposit and to cover extra items.

The Rental Agreement
All drivers will be recorded on the rental agreement, which will be completed at the rental pick up location.

Special Requests
Extras such as child seats, roof racks and snow chains are available at certain locations, and are charged locally.

Airport Fees
These are generally included in the prepayment, however in certain circumstances this must be paid locally.

Local Taxes
Local taxes such as VAT are included in the prepayment unless stated otherwise.

Collision Damage Waiver (CDW):
Protects the driver from any financial loss as a result of damage caused to the vehicle except for the deductible amount.

Third Party Liability (TP):
Protects the driver against claims by a third party for injury or damage.

Extended Liability Protection (SLI/ELI – USA and Canada):
Increases third party liability cover from the local statutory minimum to a maximum of $1,000,000.

Theft Waiver (TW):
Insurance against auto theft is included in the prepayment unless specified otherwise.

Personal Accident Insurance (PAI):
Available from the fleet operator and is not generally included.

Unless specified otherwise the client will be responsible for the insurance excess in the case of damage to and or loss of the vehicle.

InterCar Auto Rental Rates
Unless stated otherwise, rental rates include unlimited mileage, TP insurance, CDW insurance, Theft Waiver and local taxes.

Cancellation or Amendments
There is a charge for amendments or cancellations prior to the collection date, unless cancellation protection has been purchased.

Mechanical Failure or Accidents
In the event of a mechanical failure or an accident, the rental location listed on the voucher should be contacted immediately for a replacement vehicle or authorisation for repairs.

Driving Areas
In certain locations it is not possible to take the vehicle out of the country. Authorisation to cross international borders must be obtained at the time of hire.

Customer Service
If the vehicle supplied is unsatisfactory, the Intercar Auto Rental Ltd representative or the fleet operator should be contacted immediately for a replacement at the time of collection